Return Policy

To exercise this right, you must notify the seller of your decision to withdraw before the 14-day period expires. You can do this through your account under My Orders → Request a Return, or by contacting us directly at contact@auto-porto.com.

Once you have notified us, you have a further 14 calendar days to ship the item back to the seller.

Returnable items:

• New spare parts in original, uninstalled condition with intact packaging.
• Used spare parts that are unused since purchase and in their original state.
• Accessories and consumables with sealed, undamaged original packaging.
• Items that are complete and include all original documentation and accessories.

Non-returnable items (excluded from the right of withdrawal):

• Parts that have been installed, used, modified or show signs of fitting after delivery.
• Custom-made or specially ordered items produced to the buyer's individual specification.
• Sealed items that have been opened after delivery where a seal is required for hygiene or safety (e.g. fluids, filters).
• Hazardous materials that have been opened (certain fluids, batteries, adhesives).
• Vehicles — subject to a separate sale agreement between the buyer and seller.

All returned items must meet the following conditions for a full refund to be issued:

• In their original, unused and uninstalled state — exactly as received.
• In their original packaging with all labels, stickers and seals intact.
• Complete with all accessories, manuals, hardware and documentation included in the original delivery.
• Accompanied by the original invoice or proof of purchase.

• Log in to your account and navigate to My Orders.
• Select the relevant order and click Request a Return.
• Choose the item(s) you wish to return and select a reason from the dropdown.
• Submit your request — the seller will confirm and provide a return address within 2 business days.
• Pack the item securely and ship it using a tracked delivery service.
• Share your tracking number with the seller via your account messages.

If you experience any difficulty with the above process, contact our support team at contact@auto-porto.com and we will assist you directly.

• Unless the item is defective, incorrect or the seller explicitly offers free returns, the buyer bears the cost of return shipping.
• Use a tracked and insured shipping service — Auto Porto is not responsible for items lost or damaged in return transit.
• Do not send returns to Auto Porto's address. Always ship to the address provided by the seller.
• Heavy or bulky items (e.g. body panels, engines) may require a freight carrier — check with the seller before dispatching.

Once the seller has received and inspected the returned item, the refund will be processed within 14 calendar days using the same payment method used for the original purchase.

• The full product price is refunded for items returned in original condition.
• Original delivery costs are refunded only when the entire order is returned.
• A deduction may be applied if the item shows signs of use or is returned incomplete.
• Refunds for cash-on-delivery orders are issued by bank transfer — provide your IBAN when submitting the return request.

To report a problem, please provide the following:

• Your order number and the item reference (shown on the invoice).
• A clear description of the defect or error.
• Photographs showing the damaged or incorrect item and the packaging.

Send this information to contact@auto-porto.com or through your account. We will coordinate directly with the seller and confirm the resolution within 3 business days.

• New parts — benefit from a minimum 2-year statutory warranty under EU consumer law (Directive 2019/771).
• Certified used parts — carry a 12-month commercial warranty as stated in the listing.
• Accident or salvage vehicles — sold as-is unless a specific warranty is indicated in the listing.

To make a warranty claim, follow the same process as a defective item return. Contact us at contact@auto-porto.com with your order number, a description of the fault and supporting photos. We will coordinate with the seller to arrange repair, replacement or refund.

If a return or refund dispute cannot be resolved directly between the buyer and the seller within 7 business days, Auto Porto will review the case as a neutral third party and issue a binding decision within a further 7 business days.

You may also contact your national consumer protection authority or use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.